**The customer service center remains closed until further notice. However, we are returning phone calls and emails Monday through Friday. If you need a driver permit photo or have other questions, please email regulatory@portlandoregon.gov.
Thank you for your patience.**

*UPDATED OCTOBER 8, 2020*

PFHT Deferred Payment Agreement

During the COVID-19 public health crisis, Private for-Hire Transportation (PFHT) companies and drivers are facing an unexpected financial burden.  To help provide companies and drivers temporary relief, we are offering the option to defer the payment of company, vehicle, and driver permit renewal fees until the end of December 2020.

*If you already have an approved deferral ending in June or October 2020 and wish to extend to December 2020, you do not need to do anything further. Previously approved deferrals will be automatically extended unless you contact us.*

Am I eligible? This agreement only applies to permits that expire in October and November 2020. Permits must be in good standing and otherwise would be approved for renewal. 

How do I request a deferred payment plan?

• Go to your PFHT self-service portal.
• Renew or re-certify permits through the normal process.
• Download and complete the form titled, “PFHT Deferred Payment Agreement.”
  
• Upload and submit the form as part of the renewal application.
• At the end of the renewal application, you will be given different payment options.
• Select, “Submit this application and pay fees separately."

How will I know if I've been approved? PBOT will review each request. If the agreement needs correction, PBOT will notify you that a correction needs to be made. After PBOT reviews the request, a notification will be sent to the permit holder approving or denying the request.

Who is responsible for payment? The individual who signs the agreement is the responsible party.

When and how will I pay the permit renewal fees? The amount owed must be paid in full and is due no later than December 31, 2020. Submit payment through the PFHT self-service portal.

Questions? Email regulatory@portlandoregon.gov.

COVID-19 Update:

Dear Valued Customers,

During this unprecedented time, we hope that you are well. We want to assure you that we are trying to maintain our service while protecting your health and the health of our employees.  

In an effort to prevent the spread of COVID-19 and in line with the guidance we have received from Portland Mayor Ted Wheeler, we have closed our customer service center. This closure will last until further notice. Please check back for updates.

We are adapting our operations in an effort to keep disruptions to service to a minimum. This includes taking the following steps: 

·        Extending temporary permits (Email your request with the drivers full name and permit number             to regulatory@portlandoregon.gov)

·        Continuing to process vehicle permits

·        Continuing to process company permits

·        Continuing to process driver background checks, certifications, and permits

The website will be updated as we have more information. If you have questions or concerns, please email regulatory@portlandoregon.gov. Our staff will get back to you as soon as we are able.   

Thank you for your patience.

For additional COVID-19 transportation questions and answers, please visit https://beta.portland.gov/transportation/news/2020/3/18/covid-19-transportation-questions-and-answers.

The purpose of the Private For-Hire Transportation program is to provide for the safe, fair, and efficient operation of private for-hire transportation services. Examples of private for-hire services include taxis, transportation network companies (TNCs), limousines, party buses, executive sedans, town cars, tour vehicles, non-emergency medical transport, pedicabs, quadricycles, and horse-drawn carriages.

Customer Service Hours
CLOSED UNTIL FUTHER NOTICE