General Information: 503-823-4000
1221 SW 4th Avenue, Room 110, Portland, OR 97204
People with mobility devices generally wait a disproportionate amount of time for a ride, if a certified vehicle is available at all. To improve service to those who need on-demand service, Portland Bureau of Transportation (PBOT) developed PDX WAV, a program that makes reliable, safe vehicle-for-hire services more easily accessible to people using mobility devices.
Unlike other transportation programs for people with disabilities, PDX WAV serves customers who need a ride now. On-demand accessible service is available from taxi and TNC (Uber and Lyft) companies in Portland. There is no need to be pre-registered with PDX WAV, and you don't have to share a ride with somebody you don't know.
Anyone in Portland can access an accessible on-demand vehicle easily from drivers who have received extra training including Passenger Assistance, Safety & Sensitivity Training including hands-on wheelchair securement training.
Request an accessible taxi by calling 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week. A friendly dispatcher will locate an accessible taxi for you. Accessible taxis will do their best to reach you within 30 minutes. Fares vary by company and are required to be equivalent to non-accessible taxi services. Did you know you can request your favorite company or driver? If you have a request, simply tell the dispatcher when you call. Or, ask for the closest accessible taxi.
To order an accessible TNC (Uber and Lyft), you can use the corresponding app on your wireless device. On the Uber app, slide through the vehicle options until you see "WAV". On the Lyft app, add "wheelchair access" in settings, then click "get a ride" and slide through the vehicle options to select "Access". Fares vary, but are required to be equivalent to non-accessible services. Surge pricing is banned in the City of Portland for all accessible TNC vehicles. Accessible vehicles do their best to arrive within 30 minutes.
Yes. You can still request a ride by calling PDX WAV at 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week, or by using your TNC app on your wireless device.
For more information about the program, please email us at PDXWAV@PortlandOregon.gov or call 503-823-7483 with your questions and comments. To request a ride, call 503-865-4WAV (503-865-4928) 24-hours a day, 7-days a week.
Please click the link to sign up to get rides through the City of Portland's Dispatchers
Click the link to see the press release and pictures from the press conference held at Ride Connection. The program was announced to the public on 2/28/2019 and is now available!
Click to review all City Code related to Private for-Hire Transportation companies, vehicles and drivers including accessible transportation providers
Review the City of Portland Administrative Rules related to accessible on-demand service requirements
Click this link to start an investigation into your complaint.