Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
City of Portland Customer Service Walk-in Center closed. We have made adjustments to our Portland Water Bureau/Bureau of Environmental Services customer service hours to respond to the rapidly evolving COVID-19 situation. We appreciate your patience as we work to serve you while following public health guidance to protect our employees. Our Customer Service Walk-In Center, on N. Tillamook Street, is closed until further notice.
Visit our COVID-19 page for more information | Español | Русский | Tiếng Việt | 华语（中文）| Somali | Українська | Limba română | नेपाली | Chuukese | 日本語 | 한국어 | Tagalog | ພາສາລາວ | ភាសាខ្មែរ | اللغة العربية
Ways to contact us:
Here to Help with Financial Assistance
The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers.
The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:
Our community was already working through an affordability crisis before a public health crisis challenged our hard-working and resilient customers. We are here to help. Contact us to discuss your financial assistance options so your sewer/stormwater/water bill can be one less worry.
Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.
Offering many ways to manage your sewer, stormwater and water bill including Paperless Billing, Monthly Statements and Clean River Rewards
Did you know one CCF is equivalent to 748 gallons?
Answers to your questions.
Policies that affect your sewer/water bill.
Type in your address to determine if you receive water from the Portland Water Bureau.
Learn about the programs available to help you with your sewer, stormwater, and water bill.
Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.
Understand volume and base charges and follow links to sewer and stormwater management charges.
Get information and technical resources for using water efficiently and cost effectively.