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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Communications Team

The Portland Water Bureau’s Communications team coordinates the bureau’s outreach efforts by providing accessible, accurate, and timely information to the public.

The Communications team is composed of seven communications professionals whose expertise includes print and broadcast media, long- and short-term project outreach, digital communications, public records requests, emergency and crisis communications, and more.

Communications Staff

Felicia Heaton
E-mail | 971-940-8933
Communications Manager
Responsibilities: Manages Communications team. Coordinates team response to current and emerging communications matters; guides public engagement and community outreach efforts; supports media relations.

Bonita Oswald
E-mail | 503-865-6309
Senior Communications Specialist
Responsibilities: Communications coordination for the Bull Run Treatment Projects, communication plan development and implementation, backup Public Information Officer. 

Katy Asher
E-mail | 503-865-6054
Senior Communications Specialist
Responsibilities: Communications and outreach for capital improvement construction projects, including Washington Park Reservoirs and Willamette River Crossing.  

Reed Buterbaugh
Email | 503.865.6004
Communications Specialist
Responsibilities: Supports Communication Team with digital and social media production, video production, and internal communication projects. Supports leadership and the communications team with writing and editing projects.

Jaymee Cuti
E-mail | 503-823-3520
Public Information Officer
Responsibilities: Provides accurate and timely information to the media about the work of the Water Bureau. Supports the bureau’s informational outreach efforts. Fulfills media-related public records requests.

Marisa Cesare
E-mail | 503-823-6026
Communications Assistant
Responsibilities: Supports Communications Team with administrative tasks, website management, outreach, writing and internal communications projects.

Public Records Requests
To request a public record, start by visiting the City of Portland Office of the City Auditor's webpage.