Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Ensuring the delivery of high quality water is a shared responsibility between the Portland Water Bureau and our customers. The Water Bureau monitors and maintains the drinking water system up to and including the water meter. Beyond the water meter and into the house is the responsibility of the customer.
Customer Guide to Water Quality and Pressure
For assistance troubleshooting water quality or pressure issues, or for information on water quality and pressure in your home, check out our Customer Guide to Water Quality and Pressure.
The Portland Water Bureau’s Water Quality Line is dedicated to helping our customers with any concerns or questions regarding water quality issues. This includes, but is not limited to, water quality and pressure complaints and inquiries, and managing customer lead-in-water and metals test results. The Water Quality Line staff can help customers troubleshoot water quality issues in the home and can coordinate with other Water Bureau departments to address customer concerns.
The Water Quality Line operates Monday through Friday from 8:30 am to 4:30 pm and can be reached at 503-823-7525 or WBWaterLine@portlandoregon.gov.