Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
City of Portland Customer Service Walk-in Center closed. We have made adjustments to our Portland Water Bureau/Bureau of Environmental Services customer service hours to respond to the rapidly evolving COVID-19 situation. We appreciate your patience as we work to serve you while following public health guidance to protect our employees. Our Customer Service Walk-In Center, on N. Tillamook Street, is closed until further notice.
Visit our COVID-19 page for more information | Español | Русский | Tiếng Việt | 华语（中文）| Somali | Українська | Limba română | नेपाली | Chuukese | 日本語 | 한국어 | Tagalog | ພາສາລາວ | ភាសាខ្មែរ | اللغة العربية
Ways to contact us:
Here to Help with Financial Assistance
The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers. We announced:
The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:
Our community was already working through an affordability crisis before a public health crisis challenged our hard-working and resilient customers. We are here to help. Contact us to discuss your options so your sewer/stormwater/water bill can be one less worry. For detailed information about these programs, click on this link or visit portlandoregon.gov/water/financialassistance.
We accept payment by Visa, MasterCard, Discover, American Express, and EFT (Electronic Check). Apple Pay and Google Pay are now available!
Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.
Pay and view your sewer, stormwater, and water bill. No registration required! You will now be able to make a one-time payment with Apple Pay or Google Pay!
Log in to your account to extend your due date and break your bill up into multiple payments.
Enjoy the convenience of paying your sewer, stormwater and water bill automatically, with a credit card or electronic check.
Receive and pay your bill by text
Information about enrolling in online options.