Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Pay Your Sewer/Stormwater/Water Bill
City of Portland Customer Service Walk-in Center closed. We have made adjustments to our Portland Water Bureau/Bureau of Environmental Services customer service hours to respond to the rapidly evolving COVID-19 situation. We appreciate your patience as we work to serve you while following public health guidance to protect our employees. Our Customer Service Walk-In Center, on N. Tillamook Street, is closed until further notice.
Visit our COVID-19 page for more information | Español | Русский | Tiếng Việt | 华语（中文）| Somali | Українська | Limba română | नेपाली | Chuukese | 日本語 | 한국어 | Tagalog | ພາສາລາວ | ភាសាខ្មែរ | اللغة العربية
Ways to contact us:
- 24-hour automated payment line: 503-823-7770 (Press 1)
- Email our Customer Service staff
- Make a payment online
- Customer Service Call Center (sewer/stormwater/water): 503-823-7770.
Here to Help with Financial Assistance
The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers. We announced:
- We will not disconnect service of Bureau of Environmental Services and Water Bureau customers for nonpayment.
- Customers will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time.
The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:
- Payment arrangements
- Bill discounts for sewer and water charges
- Crisis vouchers
- The Utility Safety Net program
Our community was already working through an affordability crisis before a public health crisis challenged our hard-working and resilient customers. We are here to help. Contact us to discuss your options so your sewer/stormwater/water bill can be one less worry. For detailed information about these programs, click on this link or visit portlandoregon.gov/water/financialassistance.
We accept payment by Visa, MasterCard, Discover, American Express, and EFT (Electronic Check). Apple Pay and Google Pay are now available!
Sign In to Pay Your Sewer/Stormwater/Water Bill
Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.
One Time Payment
Pay and view your sewer, stormwater, and water bill. No registration required! You will now be able to make a one-time payment with Apple Pay or Google Pay!
Payment Arrangements Online
Log in to your account to extend your due date and break your bill up into multiple payments.
Sign Up for AutoPay
Enjoy the convenience of paying your sewer, stormwater and water bill automatically, with a credit card or electronic check.
Pay by Text
Receive and pay your bill by text
Online Bill Pay FAQs
Information about enrolling in online options.