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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Contact Customer Service


Updated hours

Call-in hours: 8 a.m. - 5 p.m., Monday - Friday

Our Walk-in Center is temporarily closed due to COVID-19.

Business Hours 
Call Center: Monday - Friday, 8 a.m. - 5 p.m., except holidays (see updates above)

Walk-in Center: Monday - Friday, 7:30 a.m. to 4:30 p.m., except holidays (see updates above)

To Pay Online Sign In to Your Online Account or use our One Time Payment Option



City of Portland TTY

Mailing Address
Portland Water Bureau Customer Service
1120 SW 5th Avenue, Room 600
Portland, OR 97204-1926

Payment Address
City of Portland
P.O. Box 4216
Portland, OR

Walk-In Service Center

664 N Tillamook St. Portland OR 97227

After Hours Depository

Our after-hours payment drop box has moved to the Portland Water Bureau Interstate Facility at 664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-in Office.

Hemos trasladado el buzón de pago fuera del horario de atención a la Instalación de Interstate del Departamento de Aguas ubicada en 664 N. Tillamook St. El buzón está ubicado afuera de las puertas dobles de la Oficina de Atención al Cliente.

Hộp thanh toán sau giờ hành chính của chúng tôi đã chuyển đến Thủy cục Portland tại Cơ sở Liên ngành Tiểu bang (Portland Water Bureau Interstate Facility) ở địa chỉ 664 N. Tillamook St. Hộp thanh toán được đặt ở bên ngoài cửa hai cánh của Văn phòng Dịch vụ Khách hàng của chúng tôi.

Наш ящик для платежей, поступающих в нерабочее время, переехал в отделение Управления водоснабжения Портленда по адресу 664 N. Tillamook St. Ящик расположен снаружи двойных дверей, ведущих в офис для работы с клиентами, приходящими без записи (Customer Service Walk-in Office).

办工时间后的缴款箱已迁往波特兰水务局州际设施(Portland Water Bureau Interstate Facility)内,地址位于 664 N. Tillamook St. 缴款箱位置在客服办公厅(Customer Service Walk-in Office)的双重大门外。

Emergency Shut Offs 
Call 503-823-4874 to report the location. Visit the Report Service Problems webpage for additional information.

To help ensure access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities.  Please call us at 503-823-7770 with such requests.